Refund and Return Policy

You can easily and cheaply return goods purchased from us at any InPost Parcel Locker

In our store, you don't have to worry that the size you choose won't fit or won't meet your expectations in any other way. Thanks to the integration of our store with low-cost returns via InPost Parcel Lockers, you can shop without stress or fear that returning your purchase will be a hassle.

In accordance with the applicable law, you have 14 days to withdraw from a distance contract without giving any reason. If the goods do not meet your expectations, you can return them to us within 14 days of withdrawing from the contract. All returns in our store are handled by a very simple return wizard, which allows you to send us a return package via InPost Parcel Lockers.

We have chosen InPost as our trusted partner for return shipments because of:

  • A simple process – select the goods, generate a label, drop off at any Parcel Locker (label valid for 30 days);
  • Over 4,000 Parcel Lockers across Poland;
  • The ability to send parcels 24/7 without queues.

Thanks to our cooperation, you don't have to wait for a courier. Just print out the automatically generated documents and, for example, leave the parcel at a convenient Parcel Locker on your way to work.

Benefits you get with our store's return tool

  • Easy – the wizard consists of six steps, generates the label automatically, no manual filling required.
  • Fast and hassle-free – no calling, no writing, everything is done automatically.
  • Convenient – after preparing the parcel, you don't have to wait for a courier, just drop it off at a Parcel Locker.
  • Cheap – the return costs 10.32 PLN, which we deduct from the refund amount.
  • Safe – every parcel is insured up to 200 PLN.

Make the return in 3 easy steps!

  1. Generate return documents with labels and print them out.
  2. Pack the goods with the return document and seal the box securely.
  3. You will receive a refund within 14 days of us receiving the parcel.

Details on how to return an item:

  • Log in and select the item to return in the customer panel.
  • Choose the option “I will use the store's shipping” and select your preferred refund method.
  • Generate and print the documents, then sign the return form.
  • Pack the product with the form and send it from any Parcel Locker (max: 41x38x64 cm, 25 kg).
  • We will refund your money within 14 days – usually faster.

The above procedure is not a condition for exercising your statutory right of withdrawal and does not limit it in any way.

For international returns please contact us at Contact@troutland.pl – we will get back to you as soon as possible.

pixelpixel